Job description

Summary (Brief Summary of a Job):

Primary objective is to supervise and manage Field collections team (internal team Or external agencies) in multiple states, deliver continuous results, drive improvement through initiatives, identify gaps and fix them.

Job Responsibilities:

  • To meet designated targets by actively monitoring bucket efficiencies and recommendations for improvement based on gap analysis
  • Ensuring effective manpower alignment to drive bucket efficiencies
  • Mentoring and coaching of team
  • Daily, weekly Review to keep a track of team performance against the target
  • Liaising with support functions to improve team performance
  • Needs to control absenteeism and attrition in the portfolio
  • To assist/drive key projects within the company
  • Empanelling new agencies / hiring the necessary manpower in areas of business based on needs
  • Ensure proper quality controls on the set process

Desired Profile:

  • Field collections experience is must
  • Should have 5+ Years of exp. Into collections
  • Must have handled a team
  • Must have experience in handling internal team external agencies
  • Must be able to drive the Team for higher productivity with Efficiency and Change as per business requirements.
  • Should be well versed with MS Office applications

Who should join:

  • Must be well organized at work to manage large volumes and plan ahead
  • Must have excellent Interpersonal skills to operate in a multi-cultural environment
  • Should be self-driven to drive results
TES, BPO, KPO, LPO, Customer Service, Operations
Full Time, Permanent
Voice
Education
Any Graduate in Any Specialization
Post Graduation Not Required

About Company

Home Credit India is part of the international Home Credit Group that began operations in Prague, Czech Republic and that has a presence across ten countries in Europe and Asia today. After setting up business in India in 2012, we are one of India??s fastest growing Non- Banking Financial Companies (NBFCs) with operations in over 50 cities across 14 states and counting. Home Credit India has a strong network of over 7, 000 Point- of- Sale (PoS) outlets servicing a growing customer base of over 10. 2 lakh, through an employee base of nearly 17, 000 committed individuals.